Tigo General Manager, Diego Gutierrez

Tigo has introduced tighter security measures on Tigo Pesa business in a move to provide more protection to their customers.

A statement issued by the firm yesterday said with this new system, any SIM Swap requested for lines with Tigo Pesa accounts will only be processed once the actual account holder visits a Tigo Customer Service Centre with proper identification document and correct information of the account.

“We constantly reminding our customers through SMSes, our customer service centres, press statements and flyers posted at Tigo Pesa outlets to take preventative measures to protect their accounts by not revealing their PIN numbers or any personal information to anyone,” said General Manager Tigo Diego Gutierrez.

“Customers are responsible for the safety and protection of their PIN numbers and personal data. However this system will add additional security to the controls that we already has in place. We hope that customers will take responsibility alongside these measures” he said.

In most circumstances, fraud cases are carried out by people who assume the other person’s identity by gaining information from them knowingly or through trickery, and afterwards, requesting a SIM swap, giving them access to resources from the Tigo Pesa account and other benefits in that person’s name, the statement said. Tightening the procedure of SIM swapping, especially for lines with Tigo Pesa accounts, will further secure the process of mobile money transfers, it said.