Apparently, Dar es Salaam residents are dissatisfied with service delivery from public and private institutions, have little faith in public institutions and are unaware of policies due to their low level of education, the survey report by Twaweza has revealed.
Presenting the survey report to journalists, Twaweza Researcher, Elvis Mushi said the low level of education among Dar es Salaam residents is the source of failure of understanding the national policies like that of poverty reduction strategy (MKUKUTA), ‘Kilimo Kwanza’ and the East Africa Community.
There are particularly high levels of dissatisfaction with the management of public service delivery whereas between 60 percent and 80 percent are unhappy with how provision of health services, water, drainage and sewage facilities are handled.
Provision of reliable electricity was rated much better in comparison to the other four, with over 50 percent of Dar residents saying it was handled well.
Twaweza’s survey report was released yesterday in Dar es Salaam and identified that Dar es Salaam residents have low level of education as 67 percent of the total residents hold primary education, 6 percent of the residents are illiterate, 23 percent have reached secondary education and only 3 percent are educated beyond secondary education while 1 percent have other education levels.
Mushi added that in the survey, every 9 out of 10 respondents have never heard and don’t know anything about MKUKUTA while 8 respondents out of 10 don’t know what Kilimo Kwanza is.
He mentioned one of the challenges in all processes of policy making which is that, the existed policies are not distributed to the people and no education given hence there is a need for distributing the policies to all people educated and uneducated.
The survey however revealed that although the police force in the country is blamed by a lot of human rights activists for violating human rights; like the recent killings, but Dar es Salaam residents have faith on them and the court of law in the country than Dar es Salaam Water and Sewage Company (DAWASCO) and Tanzania National Electricity Supply (TANESCO).
The survey also showed that 46 percent of Dar residents don’t know the members of the parliament (MPs) whereby it has been revealed that many MPs have poor platforms of communication to their voters.
The survey also revealed that 39 percent of Dar residents are afraid of giving their views fearing that if they will challenge their leaders they might be victimised as Mushi noted the result of the fear is triggered with the poverty of the majority of the people.
The report cited that people are not satisfied with the government’s services and most private organisations due to corruption as it was indicated that 29 percent of Dar residents were forced to give corruption to get treatments, and 12 percent bribed police officers to escape paying fines.
Other findings showed that 48 percent of the MPs are not responsible to their people than their own interests who are very contrary to number of citizens believing their president for eight out 10 respondents.
The report further showed that though many people have faith in the police and court of law, 58 percent of respondents said that to some extent corruption has increased compared to the past five years.
Apart from the president being trusted for 84 percent by his people, 91 respondents reported trusting religious leaders.
All segments of society, from government to religious leaders, have a role to play in ensuring efficient and effective service delivery in Tanzania whereby changes are most likely to take place when the authorities understand that there are consequences for inaction.