Speaking in Dar es Salaam this week during the launch of ‘Tuko nawe kila kona’ campaign, Airtel Tanzania Plc’s Director of Marketing, Isack Nchunda said the roll out of the shops across the country is among the company’s commitment to support financial inclusion as advocated by the government.
“Our plan is to continue building a strong, reliable agent network with an array of services that can be accessed through our Airtel Money Branches in addition to traditional cash in and cash out services,” Nchunda said.
Nchunda noted that the launch of more Airtel Money Branches is a response to customer feedback and that the company will continue to address all customer needs by offering reliable, innovative and customer friendly Airtel Money services.
“We are confident with this expansion our mobile money agent’s network will serve over 80 percent of the unbanked population. We have integrated with various payment platforms such as e-government where customers can make several payments at a go,” the Airtel Tanzania Marketing Director added.
He further pointed out that Airtel Money is also connected to over 40 banks in the country which makes it possible for customers to do instant money transfer from their accounts to their Airtel Money wallet from anywhere and at any time.
Among other things, the mobile phone services company has recently launched initiate reversal functionality that enables customers to reverse transaction when they make mistakes on money transfer as well as improved customer menu user experience.
On her part, the company’s Corporate Communications and Regulatory Affairs Director, Beatrice Singano said Airtel Tanzania remains committed to continue investing in bringing reliable, innovative, relevant and affordable products and services to customers.
“We continue to offer most affordable mobile money service currently allowing send money for free and growing the agents network to cement our to further drive financial inclusion in the country,” Singano said.
She said at Airtel Money Branches, clients can also get services such as PIN reset, SIMSWAP, Biometric SIM card registration, credit and savings financial literacy offered by employees and agents.
“Today we are glad to announce this biggest achievement to complement our largest agent network on Airtel Money service offering across the country and assure our customers and partners float/cash service availability,” the Airtel Tanzania Corporate Affairs Director added.
Airtel Tanzania is a subsidiary of Indian based Bharti Airtel Limited which is a leading global telecommunications company with operations in 16 countries across Asia and Africa. Headquartered in New Delhi, the company ranks amongst the top three mobile service providers globally in terms of subscribers.