Amana Bank’s Managing Director, Dr Muhsin Masoud said as the bank marked eight years of operations this year, customer care also remains another area of focus as the Sharia compliant institution targets to capture the market.
“The bank’s mission is to be a market leader in offering Islamic banking services which also encompasses use of modern technologies,” said Dr Masoud during the week to also mark customer care week.
He said this week’s customer care whose theme was, ‘Your smile, our happiness’ is being marked while the bank is performing well with innovation to address clients’ financial challenges in the market.
“Our products and services are geared towards meeting the financial needs of low and middle income Tanzanians especially those who need small business loans, educational loans and group solidarity loans aimed at empowering them economically,” the Amana Bank Managing Director noted.
He further noted that the Dar es Salaam based bank which has nine branches countrywide with the latest to be opened being that of Zanzibar. “Our bank is one of the few in the market with 400 agents who ensure that our services are available countrywide,” Dr Masoud added.
Among other major milestones, Amana Bank received a U$10 million grant from United States Agency for International Development aimed at boosting the bank’s capital to back agriculture, small and medium size businesses mostly owned by youths and women.
USAID Deputy Director, Dr Diana Putman said, “This agreement is aimed at enabling the bank to issue loans to agri-business in Tanzania which means that we are supporting sustained growth of all agriculture related businesses.” USAID’s funding to Amana Bank was the first every issued to an Islamic related bank in Sub Sahara Africa.
Backing his boss on the bank’s performance, Head of Marketing Department, Dassu Mussa assured clients of continued efforts to beef up its capacity to enable customers access services easily and anywhere. In line with the plans, Amana’s management will soon introduce new digital services dubbed Amana Bank MobileApp specifically for smartphone holders.
“This system will further enable customers get services through their mobile phones at affordable costs,” Mussa stated while adding that the bank has several products and services targeting all segments of the market including those for school fees.