Through its flagship banking resource publication, The Banker magazine, CRDB was given the prestigious award in recognition of the substantial strides that the bank has taken to improve growth and performance.
The organizers said in a statement this week that CRDB was also awarded for delivering excellent customer service and embracing digital disruption to drive financial inclusion. “The awards’ judging panel, which is composed of The Banker's editors, has specifically selected CRDB Bank due to its continued success across all key business metrics over the past year,” the statement added.
In welcoming news of the lender’s success in London last week, CRDB Group’s Managing Director, Abdulmajid Nsekela they are humbled but feel proud for getting the award. “This is a recognition that we are on the right path to providing our customers with a differentiated experience and creating value for our shareholders,” said Nsekela.
"We have revamped our service delivery processes and procedure to provide our customers with exciting experience both on our retail and wholesale business fronts, expanded our product base and strengthened our footprint by expanding our 'CRDB Wakala' to better serve our customers," he added.
Over the years, the country largest bank has invested in digital transformation drive which is widely recognized as one of the most comprehensive in the market and continues to reap impressive results.
The Dar es Salaam based bank recorded a net profit of 92.16bn/- for the year ending September 2019, which was an increase of 76 percent compared to 52.25bn/- recorded in a corresponding period in 2018.
“This well-earned global recognition presents a timely boost to our employees, who have worked tirelessly to get us ahead of the curve by ensuring they give the best customer experience in all fronts of our businesses across Tanzania and Burundi,” the youthful banker who took over the Tier 1 bank in October last year, noted.
The award presentation ceremony was attended by around 300 CEOs and C-Suite executives from the banking industry around the globe.