Mobile phone firm renovates Bukoba shop

03May 2019
The Guardian Reporter
The Guardian
Mobile phone firm renovates Bukoba shop

A renovated and expanded Tigo shop in Bukoba municipality opened this week as the mobile phone services company improves its services in the Lake Victoria located town.

Kagera Regional Commissioner, Brig General Marco Gaguti (in Kaunda suit) cutting a tape to open a refurbished Tigo Bukoba shop.

The revamped shop will allow Tigo Tanzania customers get all necessary services and products such as Sim cards swapping, Tigopesa services, device sales, data services, biometric registration and business services.

Speaking at the launching ceremony, Tigo’s Lake Zone Director, Uthmaan Madati said the improvement of the new shop is in line with the company’s strategy to improve service delivery to its customers.

Madati said Tigo continues to live up to its promise of providing customers with more convenient access to its products and services. “Our ambition is to provide better services and products in a modern environment,” he noted.

Kagera Regional Commissioner, Brigadier General (retired) Marco Gaguti commended Tigo for its determination in investing its resources to ensure customers receive world-class services. “Customer service is often at the heart of a business which aims to provide an exceptional service that leaves the customer feeling valued and respected,” Gaguti said.

“Tigo is exemplary in investing its resources in crafting an intentional and wonderful customer experience which differentiate them from the rest,” Gaguti added.

The new shop features a special experience zone where customers get the opportunity to test different Tigo products such as mobile phones before they can buy them. “This enables our customers to get the feel of the product before purchasing to match their needs,” Madati pointed out.

Tigo started its operations in Tanzania in 1995 and currently ranks as one of the largest mobile phone services company trailing only Vodacom which is the market leader.  Through its distinctive and diverse product portfolio in voice, text messaging, high-speed internet and mobile financial services, Tigo has pioneered digital innovations such as the first smartphone in Kiswahili, TigoPesa Application and mobile application.

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