The move which makes the hotels chain to become a pioneer to deploy the technology in the local market, also guarantees the safety of guests as hotels remain the most vulnerable places in the world.
“We are obliged to keep the safest environment for our dearest tourists and workers. This cutting-edge technology supports us in our mission in real time,” said General Manager of Tourism Promotion Services, which runs Serena Hotels, Rahim Azad.
Azad said guests who stayed and experienced the technology at Ngorongoro Serena Safari Lodge say the equipment represents the best of what technology can offer for the wellness of all who visit the facility.
“The technology is highly accurate because it detects temperature and doesn't allow individuals with abnormal body temperatures to access the lodge. We are very impressed with the hotel’s attention to safety,” said a Swiss tourists, Goncala Louren who stayed at Ngorongoro Serena Safari Lodge.
The hotel’s Manager, Nickson Kanyika seconded Azad and Louren by saying that the gadget used is fixed on the main door reading to the reception where all guests and staff are scanned. Others are face recognition for temperature check up popularly known as forehead temperature measurement, automatic hand sanitizer and soap dispenser.
“We have also key card UV sterilizer, ultraviolet sterilamp, for dining table sterilizer, a 50ml sanitizer and facial mask in the room for guests use,” Kanyika explained adding that the hotel also deployed clinical officers in all of its premises to facilitate health protocols for guests and staff.
Serena hotels chain has been open for business since July, after the government lifted a temporary ban imposed in March against international flights and foreign tourists to curb the coronavirus outbreak. Tanzania was the first country in East Africa to welcome tourists and allow them to go direct to their destinations.
The Serena Hotels portfolio in Tanzania Mainland and Zanzibar includes a collection of ten up-market hotels, safari lodges and camps located in some of the most exquisite areas within the Northern Safari Circuit, Selous Game Reserve in the Southern regions, Dar es Salaam and Stone town in the Zanzibar.
With a focus on product, service standards and guest satisfaction, Serena Hotels, offers quality accommodation, conference and holiday solutions in a collection of 24 up-market hotels, resorts, safari lodges and camps strategically located in some of the most exquisite and prime locations within 6 countries in the Eastern Africa region Kenya, Mozambique, Rwanda, Tanzania, Uganda and Zanzibar.
Serena Tourism Promotion Services is the tourism arm of the Aga Khan Fund for Economic Development (AKFED), an international development agency.