Stanbic Bank urges customers to use digital platforms to transact

24Mar 2020
The Guardian Reporter
Dar es Salaam
The Guardian
Stanbic Bank urges customers to use digital platforms to transact

CUSTOMERS of Stanbic Bank Tanzania Limited have been encouraged to us digital platforms to transact to avoid contracting coronavirus which is currently ravaging the world.

Stanbic Bank officials celebrating customer care week with customers recently.

The bank’s Head of Personal and Business Banking, Brian Ndadzungira said in Dar es Salaam this week that as Africans continue to face the threat of the deadly Covid-19 virus, it is important to take precautions by staying away from visiting banking halls.

“The safety of our employees and customers is something that we care deeply about and we strongly encourage them to use Stanbic Bank’s suite of digital banking tools for their financial needs, whether this be from a personal or business perspective,” said Ndadzungira.

He explained that customers can manage account limits, make payments to local or international beneficiaries, stay connected by accessing prepaid airtime, data and electricity, download and send statements or use mobile money almost anywhere and at any time.

“Digital solutions for business owners also make it possible to bank remotely and our relationship managers are available via phone and email to assist wherever possible,” he noted while stressing that the bank’s digital products offer ease and convenience hence replaces the need to visit a physical branch.

“Digital platforms provide an efficient, fast, safe and nearly instantaneous solution to many, if not all of your daily banking requirements, away from public spaces,” Ndadzungira added as he stressed that Stanbic Bank’s representatives are available at call centres to assist customers should they require advice or have specific questions related to their financial needs.

“This will likely see a higher volume of calls at call centres, and we are preparing internal systems for this eventuality,” he assured the public saying the bank has rigorous business continuity processes and practices which are rehearsed and planned on a regular basis.

Stanbic Bank has also issued a wide ranging travel ban in order to reduce risk to its staff members and customers noting that all cross-border travel but subsidiaries  of South African based Standard Bank Group have been suspended indefinitely.