Telecom firm launches new App to meet customers’ needs

25Jan 2019
Francis Kajubi
Dar es Salaam
The Guardian
Telecom firm launches new App to meet customers’ needs

A telecom company—Tigo Tanzania yesterday launched new campaign dubbed; #AppanaChezeaTigoPesa, which embodies the firm’s philosophy of innovation and consumer centric approach, by providing digital solutions that address the dynamic consumer needs across the country.

Tigo Chief Officer Mobile Financial Services Hussein Sayed (L) addresses a news conference in Dar es Salaam yesterday at the launch of the firm Tigo Pesa App dubbed #Appana Chezea App campaign. Others (from R-L) are the firm’s Internal Communication Manager Umi Mtiro, Chief Commercial Officer Tarik Boudiaf and Tigo Pesa App Product Manager Ian Ludovic. Photo: John Badi

Speaking to reporters in Dar es Salaam, Tigo’s Chief Officer for Mobile Financial Services, Hussein Sayed said every smart phone user has an excellent reason to use the Tigo Pesa App that ensures performing transactions is easier, convenient and secure. Moreover, Tigo Pesa App does not consume data.


“We are delighted to share exciting news to all smartphones users. When customers download or activate the Tigo Pesa App they will receive free minutes and free Mbs. To add to this, when Tigo customers send money to any other customers they will receive a cashback bonus,” said Hussein.


 According to him, for the past 18 months, Tigo has been heavily investing in the digital payments space aiming to provide customers with world-class financial services experience. The App is a new landmark on the way of improving telecom’s customer’s experience.


 In addition to the outstanding experience which the App offers, he said throughout the promotion period, customers will enjoy numerous benefits such as cash-back, free data and free minutes when they use Tigo Pesa App. “


 The App has security features that aloe customers to make safe and secure transactions. Furthermore, customers using the App will enjoy the access to more than 300 government ministries, agencies, utility companies and service providers to pay their bills easily’ he asserted.


On his [part, the Chief Commercial Officer, Tarik Boudial, said “As Tigo, one of our highest priority is to make our customers’ life simple and easy. With this App checking your balance is done in one click and for free.


Reloading and buying a bundle is within only three simple steps and your transaction is completed. This is the reason why 9 out of 10 Tigo customers that use Tigo Pesa App are satisfied and strongly recommended”


He explained that with its simple, fast and easy features, the App strongly continues to demonstrate how the App is the easiest and simplest to use.



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