TIC comes up with call center to serve investors on real time

14May 2021
Joseph Mwendapole
Dar es Salaam
The Guardian
TIC comes up with call center to serve investors on real time

INVESTORS facing challenges on the ground will now get direct assistance from Tanzania Investment Center call center employees in real time.

TIC head offices in Dar es Salaam.

Permanent Secretary in Prime Minister’s Office responsible for Investment, Professor Godius Kahyarara said in Dar es Salaam mid this week when inaugurating the center that the move will help boost investments in the country.

“This center is one of the improvements which TIC is undertaking to improve service delivery and attract more investments in the country,” said Prof Kahyarara. He said the aim of the center is also to enable investors and other stakeholders get the right information through direct mobile phone conversation, email and text messaging.

Prof Kahyarara named some of services that are available at the call center as information about different investment opportunities available in the country, investment procedures, how to get project approvals and permits.

“The most important advantage of this call center is that it advises investors about policy, laws and how they can get feedback of applications for licenses and permits digitally without coming to visit TIC offices,” he added.

The PMO’s PS further noted that the call center will also save investors time and money to travel all the way to TIC offices to get correct information relating to investment in the country.

“This will also reduce incidents of fraud because investors were misled by unscrupulous people who masqueraded as TIC officials,” Prof Kahyarara noted while adding that the call center will also help TIC get feedback from investors.

Prof Kahyarara explained that the government through TIC and other agencies is creating a system known as Tanzania Single Window of Investment which will be a digital one stop centre connecting all systems used by different institution that deal investments in the country. TIC Director General, Dr Maduhu Kazi assured the PS that the center will help improve efficiency.

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