The company’s Managing Director, Jean-Francois Schoepp said in Dar es Salaam earlier this week while on a field visit to pump stations that Total is committed at building strong and durable relationships with its customers over the long term.
The visit which was part of the French energy giant’s annual customer care week, witnessed Schoepp and some of his senior management team members serve customers while urging attendants at pump stations to accord customers quality services.
“This is the second year since the company embraces customer week across the African continent.Once again this year, Total’s teams on the continent are geared up to embody its business to business and business to customers promises in an environment of exchange, attentiveness and local presence through customer-focused events,” he said.
Schoepp explained that this year’s customer week opens a chance to get a better understanding of the challenges and expectations of customers so that the energy company can offer products and services that meet their needs more effectively.
Seconding his boss, Total Tanzania’s Trading Manager, Msafiri Shigella urged customers to come forward and express their opinion about services and products being offered by the company for improved deliveries in future.
Shigella said since Total Tanzania’s inception in 1969, its business has focused on the marketing, supply and blending of petroleum products, heavy furnace oil and lubricants, which are sold through its service stations and specialty departments within its organization.
He said Total has extended its expertise in offering reliable, secured and convenient services through its Total Card system for lubricants purchase, excellium fuels and car service at all service station in the market. As part of its diversification, through the Total Access to Solar (TATS) project it supports the distribution of solar systems across the county.
“Every day, Total Marketing Services serves more than eight million customers through its network of over 15,600 service stations in 71 countries across the globe. As the world’s fourth largest distributor of lubricants and the leading distributor of petroleum products in Africa, Total Marketing Services has production sites all over the world,” he noted.