Zantel relocates Pemba shop to improve customer services

23Nov 2020
By Guardian Reporter
The Guardian
Zantel relocates Pemba shop to improve customer services

RESIDENTS of Zanzibar’s second largest island of Pemba heaved a sigh of relief last week after Zantel relocated its maiden shop from Wete Sokoni to Four Ways to allow easy access to the company’s services and products.

Zantel Head in Zanzibar, Mohamed Mussa speaks at a past event.

Zantel Head in Zanzibar, Mohamed Mussa said the new shop will ease many challenges which its customers were facing on the island while also improving supply of various communication products including mobile phones.

“Relocation and improvement of the shop is part of Zantel’s company’s plans to take our products and services closer to the public,” said Mussa who added that Pemba Four Ways is a busy areas accessed easily by many people on the island compared to Wete Sokoni.

He pointed out that the shop has an expanded and improved customer care call centre to handle and address challenges facing consumers in real time hence improving efficiency. “We hope that our customers will make full use of this shop so that they businesses and personal communications get better,” he added.

The Zantel Head further noted that apart from offering communication services and products, the shop will also provide Ezypesa services, 4G enabled SIM cards and smartphones including a newly launched cheapest Smarta handset. Ezypesa mobile money platform is jointly provided in collaboration with People’s Bank of Zanzibar.

Zantel is one of Millicom’s brands. Millicom is a leading telecom and media company dedicated to emerging markets in Latin America and Africa. Millicom Group employs more than 16,000 people and provides mobile services to over 62 million customers. Founded in 1990, Millicom International Cellular SA is headquartered in Luxembourg and listed on NASDAQ OMX Stockholm under the symbol MIC.