Vehicles need maintenance and servicing, while traditionally, local content in this sector comprised of informal road side garages, the sector is now seeing an influx of local content investing in modern and state of the art vehicle servicing centers.
Here to give us insight on Tanzania’s automobile industry is Edwin Mac Temba, CEO at Mac Auto Express Garage in Dar es Salaam. He tells of how the subsector is performing, how it survived during the corona virus outbreak and how it is recovering.
- Please give us a brief history of your professional time in the automobile servicing industry.
My name is Mac Temba, I have been in the automotive industry over 10yrs now. However, by professional am a Marketer with Bsc in Human Resources Management from the Institute of Social Works in Dar es Salaam. My passion for cars led me to this field. I started off by learning and trying to solve client demands in Auto Accessories, car upgrades and decorations.
- You have a Bachelors Degree in Human Resource Management, what drove you to the automobile industry instead of any other investment
After doing some research, I found out that this field has huge potential that is not been tapped into. Most locals are not investing in this field. Also I wanted to show people that even we, the locals can operate a state of the arts garage capable to serving top notch clients using modern technology and facilities.
- What services are offered at an automotive express garage
We are a full time Automotive garage that operates round the clock. We offer a wide range of automobile services including painting, panel beating, body works repairs, auto services like air condition repairs, oil change and auto diagnosis. We also offer interior and exterior solutions for all vehicles.
- What makes Mac Garage unique from other garages
First of all we operate 24hrs. We also use modern equipment, state of the art vehicle diagnosis computer systems and have also installed high tech security facilities to keep our clients cars safe around the clock.
- It is now a modern world of technology, what modern techniques and equipment do you use
In this era of technology, at Mac Auto Express Garage we offer only the latest solutions for all modern cars both European and Japanese makes. We use Auto vehicle diagnosis systems as well as a range of modern devices and machines.
We are also in the final stages of developing both android and Ios app which will assist clients to report accidents and book our services easily via mobile phones.
- Many people fear the price of specialized garages and chose to use informal mechanics what are the dangers of this approach.
Cheap can be very expensive. The danger in going for cheap roadside car fixes is that these informal mechanics do not have the right machines to identify actual faults in your vehicle, they only guess and go by trial and error, so your vehicle may end up worse off than when you took it in. Our prices are fair for the type of work and service we give our clients.
- Insurance processing in the event of an accident is an issue how you assist clients
We work with all insurance companies and also advice and offer assistance on how to file claims in the event of an accident. We also provide extra services like breakdown and towing vehicles from the accident site.
- All businesses were affected by the coronavirus how did Mac Garage survive and what are you doing to keep your business going
Yes Corona affected our business because we deal with cars and during the corona crisis most of our clients were working from home, so the business was a bit low. We introduced what we call ‘pick n service’ model where our drivers would pick cars from clients’ homes and bring them to the garage for servicing and then return them to the clients.
We also introduced mobile services where we would go to the client and service their vehicle at a remote location instead of them having to drive to the garage. In all our services, we were keen to follow the safety measures advised by Ministry of Health.
- Are there any legal issues that the automobile servicing industry are facing that you would like the government to address
Well, we would like to see the government support the growth of local businesses in this sector. We would also like to see the government reduce fees, there are a lot of fees charged for spare parts and vehicle accessories and this makes it hard to grow our business.
More on Tanzania's automobile industry here: https://epaper.ippmedia.com