According to Mbogoro, the impressive performance was a result of an already solid performance in January when the airline’s flights registered a 91 per cent on time record.
The spokesperson says that in all the countries that fastjet operates, the airline matched its Tanzanian timekeeping with 93 per cent aggregate network punctuality. She says the airline operated more than 900 flights in February.
“Reliability is one of the cornerstones of customer service for any airline,” said Mbogoro.
Fastjet recently began its operations in Tanzania and connects major domestic centres in Tanzania as well as to key markets in Harare and Lusaka.
The airline is currently working on new products and initiatives aimed at enriching both guests’ travel experience as well as value added services.
“Our new customer experience team is busy interrogating every part of the consumer journey; this will enable us to deliver better, more efficient service, helping us to realise our pursuit of dependability,” the spokesperson said.