Bashungwa wants customer service centers in every region

18Jan 2022
By Guardian Reporter
The Guardian
Bashungwa wants customer service centers in every region

Minister of State in the President’s Office (Regional Administration and Local Government) Innocent Bashungwa has directed the Permanent Secretary (PO-RALG) Prof Riziki Shemdoe to lay down strategies for putting up customer service centers in every region-

to ease provision quality services to the people.

Bashungwa issued the directive today when he paid a visit to the Ministry’s customer service center to inspect the implementation of the instructions he gave concerning improvements to ensure quality services.

“I am thrilled to see the performance of the public servants in this office but it would be better if these centers are also available at regional level to give the people easy access to services. This will make a difference from the current situation which forces clients to call the ministry to have their problems solved,” he said.

“Therefore, we have the responsibility to strategize on how we can delegate these services upcountry to cut the long trail that people have to follow to access services at ministerial level.”

On the other hand, the Minister instructed the PS to mobilize financial resources and equipment to ensure implementation of a blueprint for strengthening and improving regional secretariats’ capacity in providing quality services to the people starting from village, ward, division, district, and regional levels.

He also instructed regional commissioners and regional administrative secretaries to be the supervisors for the customer service centers so as to ensure quality service delivered to the people instead of going through the trouble of travelling long distances to the respective ministry.