Bugorora residents decry poor telecommunication services

15Sep 2020
The Guardian
Bugorora residents decry poor telecommunication services

​​​​​​​RESIDENTS of Bugorora ward, Missenyi District in Kagera Region have appealed to authorities in the telecommunication sector to improve network accessibility to enable them to communicate and make use of other services.

Kanali Denice Mwila.

In separate interviews recently, the villagers said that they own more than one SimCard yet they complained of experiencing problems related to unstable network coverage for a long period.

Illuminata Method (36) is an entrepreneur who said that the poor mobile phone network coverage affects her business since she cannot communicate with some of her customers.

Iluminata who sells milk said: “It is sometimes difficult to reach my customers residing far from this area, this has been resulting in losses because the products don’t reach buyers on time,” she said adding that such loss contributes to her failure to repay loans.

A community health worker at the Ngorongoro dispensary, Arnold Gasto (37) said that network problems affect’s his work performance because at times, he cannot send the reports on time.

According to Arnold, he is supposed to go through households where he tracks children to know their academic performance, but also talk to expectant mothers and encourage them to attend antenatal services at recognised hospitals and health centers.

Frederick Kamugisha (72) said: “My children bought me a cellular phone, but it is unfortunate that I cannot use it to promote my business. The network becomes unavailable even when you want to inform people on the new products.”

Last year statistics from the Tanzania Communications Regulatory Authority (TCRA) indicates that the country’s internet penetration increased from 40 percent in 2017 to 43 per cent in 2018. The increase was attributed to an increase in mobile phone subscription, which made it easy to access the wireless internet.

TCRA statistics show that the number of Simcard subscribers grew from 40.08 million in 2017 to 43.62 million in 2018. Data shows that among the 23.14 million internet users recorded in 2018, at least 22.28 million people were using mobile wireless.