Govt issues two-months ultimatum to hospital to improve customer care

05Apr 2022
Getrude Mbago
Dar es Salaam
The Guardian
Govt issues two-months ultimatum to hospital to improve customer care

​​​​​​​THE government has issued two months ultimatum to the management of   Muhimbili National Hospital (MNH) to improve customer care services.

Deputy Minister for Health Dr Godwin Mollel issued the order yesterday in Dar es Salaam at the launch of Muhimbili University of Health and Allied Sciences (MUHAS)’s blood drive.

The blood drive is aimed to sensitise the varsity’s students and staff as well as the public to donate blood so as to help patients with blood cancers.

Dr Mollel said they have received a number of complaints from the public on lack of good customer care services at the national hospital and what was needed is to make required changes so as to enable patients to receive quality services.

“MNH is doing very well in medical and specialised services, but only one area of customer care, so the management has to invest heavily to improve this part because some patients are sometimes forced to seek for services in other private hospitals,”   he explained.

He hailed the Jakaya Kikwete Cardiac Institute (JKCI) for investing in good customer care, something which places it as one of the best public health facilities.

He said as the government finalises processes for   health services for all insurance, public hospitals should invest in improving services and especially good customer care services.

Dr Mollel commended MUHAS for organising the blood donation day so as to support patients who are struggling for life in hospitals.

He emphasised that blood should be given to patients for free.

“Some coordinators in regional zones were not playing their roles well, but we brought them together and directed and reminded them of their roles and I believe now they are doing their part well in promoting and encouraging people to donate blood,” he said.

He wanted MUHAS and other colleges in the county to improve curriculums, services so as to produce innovative and competent graduates who will be able to address challenges facing the society.

He wanted scientists to invest in research and come up with special solutions which are not found anywhere in the world so as to improve health care services and reduce disease burden in the country.

“The government is also investing in financing research so as to find permanent solutions to various health challenges facing the public. We will channel enough funds to support the health colleges to invest in research so as to reduce disease burden in the country,” he asserted.

He added: “There is no way we can succeed to improve the health sector without investing in research.”

Magdalena Lyimo the programme manager for the national blood transfusion service said Tanzania faces a deficit of 40 per cent of blood, so the public should come forward to donate blood and save the lives of others.

“We should work together to ensure that blood is available all the time in hospitals. We thank MUHAS for organising this special day so as to collect blood to support patients who are in need,” she said.

MUHAS deputy Vice Chancellor (Academics, Research and Consultancy), Prof Apolinary Kamuhabwa said the varsity has continued to invest in curriculum and services so as to produce competent graduates to work in the health sector.

He also said the college will also invest much in coming up with researched solutions to address challenges, especially the growing burden of non-communicable diseases (NCDs).