Telco introduces customer service portal to digitise businesses

06Nov 2019
By Guardian Reporter
The Guardian
Telco introduces customer service portal to digitise businesses

TIGO Business has today unveiled its enhanced product portfolio and new customer service portal with the aim to help organizations achieve digital transformation and growth.

Tigo Managing Director, Simon Karikari speaking to customers during an event to unveil Tigo Business enhanced product portfolio and its new customer service portal in Dar es Salaam yesterday. Photo courtesy of Tigo

Tigo Tanzania Limited’s Managing Director, Simon Karikari said the new customer service portal will enable businesses have real time visibility of their spending and be in a position to have total control of their accounts.

“Tigo Business is the fastest growing enterprise communication service provider and a market leader in innovative communications solutions. We are also a technology partner and strategic advisor to businesses of all sizes,” said Karikari during the product’s launch in Dar es Salaam yesterday.

He explained that as a company, the telco is at the fore front of technological advancement with commitment to help organizations achieve their digital transformation goals in the enterprise market.

“Our range of products includes mobile voice and data, IoT and bulk SMS solution that allows businesses to communicate with their customers at an affordable rate. The portfolio also offers dedicated internet to companies that need complex solutions to enhance efficiencies within their organisation,” the Tigo chief added.

Tigo Business also owns and operate the only Tier III certified data center in Tanzania hence allowing businesses to securely host their sensitive data and critical business applications in a state-of-the-art facility certified by global authorities.

“The reality is we live in a world where information or data are priceless and therefore it needs to be stored securely and processed efficiently to help organizations succeed. To put it into perspective, Tigo business has made significant investment to ensure we provide end to end customized telecommunication solutions that meet organizations’ requirements and budget,” affirmed Karikari.

Tigo Chief Business Officer Pavan Ramdhani backed his boss saying Tigo Business customers and the newly launched customer service portal will assist businesses to focus on their core operations by creating self-service channels and delivering value to them via their preferred distribution channels.

“This will further empower our customers and provide the best customer experience. Customers can now manage their accounts, have queries answered and get access to reports including invoices,” Ramdhani said.

“In addition to self-service and convenience, the portal allows customers to monitor and control their telecommunication expenses while allocating resources to users on demand,” he added.

Regardless of the nature or size of one’s business, Tigo Business provides solutions that enable managers and owners to focus on growth.