Beyond Banking: NCBA now app sets new standards for financial accessibility

By Guardian Reporter , The Guardian
Published at 05:04 PM Apr 29 2024
From left to Right, NCBA Group Managing Director - John Gachora, Treasury Registrar - Nehemiah Mchechu and NCBA Tanzania Managing Director Claver Serumaga at the NCBA Tanzania Customer Dinner Gala on 25/04/2024, Hyatt Regency Hotel, Dar es Salaam.
Photo: NCBA
From left to Right, NCBA Group Managing Director - John Gachora, Treasury Registrar - Nehemiah Mchechu and NCBA Tanzania Managing Director Claver Serumaga at the NCBA Tanzania Customer Dinner Gala on 25/04/2024, Hyatt Regency Hotel, Dar es Salaam.

In a groundbreaking move within Tanzania's financial sector, NCBA Tanzania has unveiled its innovative mobile banking application, NCBA Now, ushering in a new era of enhanced convenience and accessibility for its customers.

This milestone follows closely on the heels of the bank's exceptional financial performance for the fiscal year ending December 31st, 2023, further cementing NCBA's position as a trailblazer in both financial acumen and technological innovation.  

NCBA's remarkable financial results, highlighted by a profit after tax of TZS 20,164 Billion and notable growth across key financial metrics, underscore its leadership status within the banking industry. The bank's strategic foresight and resilience in navigating market complexities have propelled it to the forefront of Tanzania's financial landscape.  

Apart from the remarkable financial results the bank officially launched their new mobile App knows as “NCBA Now app”. The NCBA NOW App represents a revolutionary advancement in customer banking experiences, offering a comprehensive suite of features accessible anytime, anywhere. The app can be accessed through the App Store or Google Play Store, enabling customers to seamlessly manage their bank accounts from the palm of their hands. 

 “We have listened to all your feedback, gone back to the drawing board, and we are now pleased to officially launch the NCBA NOW App. This app offers our customers full control over their finances, allowing them to monitor their accounts in real-time, manage their cards, and make transaction service requests of up to 5 million in value, all in one place. Additionally, the app facilitates multiple fund transfers simultaneously, bill payments, and instant mobile wallet transactions, ensuring a seamless and secure banking experience," said Claver Serumaga, Managing Director of NCBA Tanzania 

NCBA Bank Tanzania prides itself of being the first out of the 5 Regions the bank has footprint and is looking forward to the Apps expansion and upcoming Launch in Kenya Uganda, Rwanda, and Ivory Coast underscores. This shows NCBA's commitment to providing innovative banking solutions that transcend geographical boundaries, empowering customers across East Africa and beyond. 

"As we gather here today, it's important to emphasize our commitment to sustainability and digital transformation, in line with the United Nations Sustainable Development Goals (SDGs). The bank has undertaken various initiatives contributing directly to the SDGs, such as Climate Action (SDG 13) through tree planting. Additionally, our digitization efforts, exemplified by the NCBA Now app, not only enhance customer experience but also advance SDG 9 (Industry, Innovation, and Infrastructure) by promoting technological innovation and SDG 12 (Responsible Consumption and Production) by reducing paper usage and promoting digital transactions," said the Group Managing Director, John Gachora.  

When it comes to digital businesses, NCBA has been on the forefront with products such as M-Pawa which is currently the second largest mobile lending platform in Tanzania that have played a significant role in the trajectory of the Banks financial Results of 2023, disbursing about 100B loans last year and injection of 25B worth of Revenues. These digital ventures have contributed to NCBA's overall growth and reaffirm its customers of its dedication to meeting the evolving needs of fast paced digital era. Looking ahead, the rollout of the NCBA Now app is envisioned to further propel NCBA's 2024 financial results, as it continues to redefine the banking experience and empower customers to achieve their financial goals with ease.

NCBA Tanzania's Managing Director, Claver Serumaga, expressed his gratitude to the customers, stating, “We thank all our stakeholders for guiding us through our shortcomings as we worked on them, and now we are proud of the positive results of the year 2023. What we promise our customers is that we will continue to focus on providing excellent services, increasing employee understanding, and productivity.” He also mentioned that the bank is now opening doors into two key sectors, namely construction and tourism.

The Guest of Honor, Nehemiah Mchechu, the Treasury Registrar of the country, commended the bank for its innovation, transparency, and for its large customer base, which exceeds 60 million across all the countries where they operate. He noted that all these customers will now have digital connectivity through the NCBA Now app.

 Additionally, he expressed his pride in being a customer of the bank, especially since the merger of two banks, CBA and NIC. He emphasized that the occasion was to celebrate the bank's growing customer base, its employees, the results for 2023, and the official launch of the NCBA Now app. This app simplifies banking services on mobile devices, thereby increasing financial accessibility for both urban and rural areas. 

In conclusion, NCBA Now represents more than just a mobile banking application; it embodies NCBA's commitment to leveraging technology to drive financial inclusion and prosperity across East Africa. As NCBA Tanzania continues to innovate and expand its reach, customers can trust in the bank's unwavering commitment to delivering excellence and driving positive change in the financial landscape. About NCBA Tanzania: NCBA Tanzania is a leading financial institution committed to delivering innovative banking solutions to its customers. 

With a focus on excellence, integrity, and customer satisfaction, NCBA Tanzania offers a comprehensive range of banking products and services tailored to meet the diverse needs of individuals, businesses, and communities across the region. With a strong presence in Tanzania, and a remarkable footprint across the Eastern Africa region through Kenya, Uganda, Rwanda, and Ivory Coast, NCBA Bank Group is dedicated to driving financial inclusion, fostering economic growth, and empowering individuals and businesses to thrive.